Translate a PDF

Policies

Refund policy

When an order is refunded, how the money goes back, and how you'll know.

Last updated

Sandbox checkout · no real charge

The short version

A full refund, tax included, if the translation fails or any page you paid for can't be translated.

  • Starts by itself. You don't need to ask.
  • Always in full. The whole order, tax included.
  • Back to how you paid. The payment method you used for the order.

Questions

support@formintact.com

Include your order reference if you have one.

When you're refunded automatically

In shortIf we can't deliver every page you paid for, you get all of it back.

You don't need to ask. A full refund starts by itself when any of these happens:

  • What happenedRefund
  • Translation stoppedNo translated PDF is delivered.In full, tax included
  • Delivered with some pages kept in the originalSome pages you paid for couldn't be translated.In full, tax included
  • Delivered with source text kept on some pagesSome wording on a page stayed in its original language.In full, tax included
  • Your translated PDF was lost before you downloaded itIt's no longer available to download.In full, tax included
  • A second payment reached us for the same orderThat payment, in full

When a translated PDF is delivered with some pages kept in the original, or with source text kept on some pages, you can still download it until the time shown on your order page. The refund covers the whole order either way.

How you're refunded

In shortIn full, tax included, back to how you paid.
  • In full. The whole amount you paid for the order, tax included. Refunds are never for part of an order.
  • Back to how you paid. The refund goes back to the payment method you used for the order.
  • Through our payment company. It handles every payment and refund for FormIntact, and is named under Who processes payments.
  • No subscriptions. Each order is one payment for one document.

How you'll know

In shortYour order page shows each step, and says Refunded only once it's confirmed.

Your order page shows where the refund is, in words:

Refund due
We've recorded that this order is owed a full refund.
Refund in progress
The payment is waiting for its full refund.
Refunded
The payment company confirmed the full amount went back to your original payment method.
Refund needs attention
We couldn't confirm the refund. Write to support@formintact.com with your order reference.

When the payment company confirms the refund, your order page says Refunded. Nothing says you're refunded before that.

When an order isn't refunded

If your complete translation is delivered and you download it, delete it or let its download window end, the order is not refunded.

If you think something is wrong with a delivered translation, write to us.

Questions and disputes

If a refund seems to be missing, a charge looks wrong, or something is wrong with a delivered translation, write to us. Please write to us before you dispute a charge with your bank.

Contact support

support@formintact.com

  • Your order reference, like PT-7KQ4-2M.
  • The email address you used when you paid.
  • What happened, in a sentence or two.

Never attach your document. Send the order reference instead.

Who processes payments

Lemon Squeezy, our payment company, is the merchant of record for FormIntact orders: it takes your payment, collects the tax and sends your receipt.

When this policy changes, the date at the top of this page changes with it.